Refund & Cancellation Policy

Last updated 13 September 2026

A report is delivered immediately, so the usual cooling-off period does not fit. This sets out plainly when we refund and when we do not.

When we refund in full

• You paid and no report was produced — a failure on our side, or the session was lost before the report was generated.
• You were charged more than once for the same survey numbers. We refund the duplicate.
• Every source failed. If the government portals were unavailable such that the report could not answer any of its checks for the land you bought it for, that is not a result you paid for.
• We billed the wrong amount — we refund the difference, or the whole payment if you prefer.

When we refund in part

A report is one flat charge rather than a price per survey number, so there is no per-survey amount to return. Where most of what you asked for could not be checked — for example only one of four survey numbers returned anything — write to us and we will refund in full or re-run the report once the portals are back, whichever you prefer.

When we do not refund

• The report told you something you did not want to hear. A finding that land is prohibited, under a court stay, or assigned is a valid result — arguably the most valuable one, since it is the reason to check before you pay a seller.
• An individual field is marked “not verified” while the rest of the report was delivered. The report is honest about what it could not confirm rather than guessing, and partial unavailability of one register is not a failure of the whole report.
• You chose the wrong survey number, village or location. You confirm the pin and the survey numbers before paying. If you tell us promptly we will usually re-run the report for the correct one at no charge — write to us.
• Your own advocate or the Sub-Registrar reaches a different conclusion. We report what the registers say; we do not give a legal opinion, and this is set out in our Terms.

Cancellation

There is nothing to cancel before payment — you can leave at any point up to the payment screen at no cost. After payment the report is generated immediately, so cancellation is handled as a refund under the rules above.

How to ask for a refund

Email ⚠ TO BE FILLED: support@mybhumicare.com within 7 days of the payment, quoting your Razorpay payment id (and the enquiry number on the report, if you have one) and a line about what went wrong. We will respond within 3 working days.

Approved refunds are returned to the original payment method through Razorpay, normally within 5–7 working days, though your bank may take a little longer to show it.

If you are not satisfied with the outcome

Escalate to our grievance officer at ⚠ TO BE FILLED: grievance@mybhumicare.com. Any dispute is subject to the courts at Hyderabad, Telangana, India, as set out in our Terms.